Frequently Asked Questions

Does Hyperion Computer ship internationally?

Yes, Hyperion Computer ships internationally. Do check with us for shipping charges and taxes(if applicable) for shipping to your destination.

What payment method does Hyperion Computer support?

Singapore customers:

As shown on the prices on our website, we support Internet Banking payment, NETs payment, Credit Card payments and Paypal. Please do note that the base prices on our site are for Cash and Nets discounted prices. Credit card or paypal payments are listed on our cart page. This is to allow us to bring the best prices to our customers should they so choose.

Cheque payments and direct bank transfers are also accepted but please do note that these have to be cleared before collection or delivery will be allowed Do note that bank transfers between different banks can take around 3 working days or more.

We also provide installment plan services for our customers who require this. The installment plans provided are by DBS Bank, and thus only DBS / POSB Credit Cards (not Debit Cards) will be able to make use of these installment plans. The options offered are 6 month and 12 month plans, with a corresponding additional admin charges of 3.5% and 4% respectively.

Overseas customers:

For overseas customers, we support telegraphic transfers and paypal payments. As per above, do note that paypal transfers will be subjected to an additional 3% admin fee charge which is paid directly to paypal.

How long does it take for my order to ship?

It takes us about 5 to 15 business days depending on the complexity of the build. We will only commence building after the payment is processed. If we encounter any issues with your order during assembly, testing, or quality assurance, we will hold back your order to ensure we ship a high-quality product to our customers. We do not sacrifice quality over speed, that means, we aren't going to rush your order to meet a 10 day ship time. We do not guarantee ship times mainly because we don't want to be stuck with a deadline when we want to make sure our customers receive nothing but the best product possible.

What does the warranty cover?

The warranty covers parts and labor for the computer system itself only. If your computer system develops an issue that cannot be resolved over the phone. We will have the system sent back to our facility for service. Hyperion Computer will cover all shipping costs as long as it's within the first 30 days of receiving your system. For more details, please contact a customer service representative for more information.

My system is out of warranty do I still get any support?

Hyperion Computer provides free life time service support for original purchasers of our systems. So if your warranty has expired you may call or email our support staff for assistance. (Note: Cost price for parts will still be charged if your parts warranty has expired).

Are there any additional taxes when purchasing from Hyperion Computer?

Hyperion Computer is based in Singapore. We are GST registered and all web prices are inclusive of GST. Overseas customers (Exports) are not subjected to Local Taxes, speak to a sales representive for details. Overseas customers stopping by in singapore for a temporary period of time for a collection can also do a GST refund at the airport when leaving singapore.

What do I receive with my system?

All systems ship with their manuals and drivers. A copy of your invoice will be included. The boxes for parts are available upon requests and are subjected to additional shipping charges if applicable.

I am having start up, stability, or performance issues

All of our systems are extensively tested in our facility prior to shipment, a defective component is very unlikely. However, when you put shipping into the equation (bumps, drops, vibrations, and shocks), a crucial component might have dislodged loose inside. Reseat all memory, video card, sound card, PCI card drives and verify the 24-Pin motherboard power cable and 4-Pin CPU power cable are secured mounted to the motherboard. You should also try to isolate a bad component, such as a stick of memory, PCI card, or video card and see if that resolves the issue.